NINONERA / Contact PERSONAL CARE

Tell us how
we can help.

Questions about fit, products, orders or returns are welcome. Share the details you have and our care team will take it from there.

02
RESPONSE TIME

Usually within 1–2 business days

03
ORDER SUPPORT

Include your order number when available

SEND A NOTE

A little context helps us answer better.

For fit questions, include the product name and what you are noticing. For order questions, include the order number—but never send full card or payment details.

Find your sizeMeasurement and conversion guidance → Shipping & returnsTiming, tracking and eligibility → Frequently asked questionsQuick answers before you write →

By sending this form, you agree that we may use the information to respond to your request.

WHAT TO EXPECT

Clear help, from one person to another.

01

We read the details

Your note is reviewed in context, so you do not have to begin again when we reply.

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We keep it specific

If we need a photo, measurement or order detail, we will explain exactly what would help.

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We protect your privacy

We will never ask by email for your full payment card number or account password.