FAQ
Frequently Asked Questions
Where do you ship?
We currently ship across the United States. Select international regions may be added in the future.
How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 5–12 business days depending on your location.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use it to monitor your delivery status at any time.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, undamaged, and returned in original packaging.
When will I receive my refund?
Refunds are processed within 5–10 business days after we receive and inspect the returned item.
What payment methods do you accept?
We accept major credit cards and secure payment providers such as Shopify Payments and PayPal. All transactions are encrypted and securely processed.
Can I change or cancel my order?
Orders can be modified or canceled within 12 hours of purchase. After processing begins, changes may not be possible.
Do you offer warranty?
Select products may include limited warranty coverage. Warranty terms are specified on individual product pages when applicable.
How can I contact support?
You can reach us anytime at service@ninonera.shop. We typically respond within 1–2 business days.